Strong AI visibility with 9 of 10 criteria passing. Biggest gap: robots.txt for ai crawlers.
Verdict
Tidio is one of the most AEO-ready customer support platforms in its competitive set. A comprehensive 251-line llms.txt file, rich JSON-LD schema (Organization, WebApplication with AggregateRating/Offers, FAQPage with 24 questions), dedicated /faq/ page, multi-language support across 5 locales, and strong entity authority (4.7 stars on G2 from 1,769 reviews, 300k+ businesses) create a solid foundation. The primary gap is the lack of any AI crawler policy in robots.txt — no explicit rules for GPTBot, ClaudeBot, or Google-Extended — which leaves Tidio passively discoverable rather than actively optimized for AI answer engines.
Scoreboard
Top Opportunities
Improve Your Score
Guides for the criteria with the most room for improvement
Most sites run default platform robots.txt with zero AI-specific rules. That's not a strategy -it's an accident. Explicit Allow rules for GPTBot, ClaudeBot, and PerplexityBot signal that your content is open for citation.
AI has a trust hierarchy for sources. At the top: proprietary data and first-hand expert analysis. At the bottom: rewritten Wikipedia articles. We've watched AI preferentially cite sites with original benchmarks -even over bigger competitors.
A page built with <div> everywhere looks the same to AI as a page with no structure at all. Semantic elements -<main>, <article>, <section>, <time> -are the markup that tells AI where your content starts, what it means, and how it's organized.
Tidio runs 4 JSON-LD schema types. Crisp runs zero. That's not a coincidence -it's the difference between a 63 and a 34. Structured data is the machine-readable layer AI trusts most.
Want us to improve your score?
We build citation-ready content that AI engines choose as the answer.